Privacy Policy

Information We Collect 

We collect information in two ways: 

1. Voluntarily Provided Information – Data you actively provide while using our services, such as your full name, email address, phone number, social media credentials, date of birth, and payment information. 

2. Automatically Collected Data – Information automatically transmitted from your device when using our services, such as IP address, browser type, device details, and page visit data. 

Your information may be used to: 

● Manage interactions with you 

Administer our communications, account access, and engagement with you across the website and platform. 

● Enhance and secure the website and platform 

Maintain, protect, and improve the functionality and security of the website, platform, and associated services. 

● Provide personalized experiences and improved support 

Deliver tailored experiences, content, and recommendations based on your preferences and usage patterns. 

● Respond to inquiries and assess user needs 

Address questions, requests, and concerns from users and evaluate service or treatment needs. 

● Inform you of changes to services, products, or the platform 

Notify you of updates, modifications, or improvements to the website, platform, products, or services. 

● Conduct research, create or enhance products and services 

Create or enhance products, and manage promotions, or other outreach campaigns. 

● Market goods and services with your consent 

Communicate information about products, services, or promotions only where consent has been provided. 

● Provide routine updates and reminders 

Send scheduled notifications, reminders, and operational communications regarding services or orders. 

● Facilitate clinical care and coordination 

Share relevant health information with providers, pharmacies, or other professionals involved in your care to ensure proper treatment, medication management, and follow-up. 

● Billing and payment processing 

Share information with health plans, pharmacies, or other entities to process payments and facilitate billing for services. 

● Regulatory and legal compliance 

Disclose information when required by law, to comply with regulations, enforce agreements, defend rights, or prevent fraud or illegal activity. 

Cookies 

We use cookies to improve your experience. Most browsers accept cookies by default, but you can modify your settings to decline them or receive alerts. Note that declining cookies may limit website functionality. 

Your Data 

Your data may be shared in the following contexts, with attention to both operational and clinical needs: 

● Subsidiaries and Acquisitions – In the event of a corporate restructuring, merger, acquisition, or other business transition, your personal and health information may be securely transferred within our corporate group. This ensures continuity of care, maintenance of medical records, and uninterrupted service delivery to you and other users. 

● Without Specific Consent – Your information may be shared with third parties without your explicit consent when legally required or justified. This includes complying with federal, state, or local laws; responding to legal proceedings or regulatory requests; defending our legal rights; or preventing fraud, abuse, or other illegal activity. Such sharing may involve clinical or health information if it is necessary to comply with these obligations. 

● Public – Certain information you voluntarily share in public forums or on publicly accessible areas of our website may become visible to other users or the general public. This may include non-identifiable health discussions, reviews, or user-generated content. Please exercise caution when posting sensitive information. 

● Service Providers and Clinical Partners – We may share your personal and health information with affiliated service providers, including healthcare providers, pharmacies, laboratories, payment processors, technical support teams, and marketing partners. This sharing is necessary to deliver care, coordinate prescriptions, process transactions, support telehealth consultations, and improve our services. Providers and pharmacies involved in your care will receive the minimum necessary information to safely and effectively treat you, while adhering to applicable privacy and regulatory standards. 

• Aggregated or De-Identified Data – Non-identifiable or aggregated data may be used internally or shared with third parties for purposes such as marketing, research, quality improvement, product development, and clinical program evaluation. This data does not include information that can directly identify you and is intended to improve services while preserving privacy.

• Clinical Context Considerations – When sharing health information with providers, pharmacies, or other clinical partners, only the information necessary for safe, effective care coordination will be disclosed. Your medical history, current treatments, laboratory results, and prescriptions may be shared as needed to ensure proper treatment and continuity of care. All sharing complies with applicable laws, regulations, and professional standards governing patient confidentiality. 

Data Retention 

We uphold the retention of personal information only for as long as it is deemed essential to fulfill the intended purposes for which it was initially obtained. This encompasses adherence to our operational necessities, legal mandates, dispute resolution proceedings, asset protection measures, service provision, and the enforcement of agreements. When, in our sole discretion, it is determined that the continued retention of personal information is no longer necessary, it will be securely and permanently deleted in accordance with prevailing legal regulations and our established policies. Even upon a request for deletion, certain information may still be retained to fulfill legal, regulatory, contractual, or other similar obligations, while anonymized or aggregated data may be preserved for analytical and performance reporting purposes, as permitted by applicable laws. 

Use of Personal Data 

Your information may be used to: 

● Facilitate Access to Services – Your data helps us provide and manage the services you request. This includes creating and maintaining your account, scheduling consultations or appointments, coordinating care with affiliated providers and pharmacies, and ensuring that your experience across our platform is seamless and personalized. 

● Process Transactions – We use your information to process payments for services, verify billing details, manage subscriptions or orders, and handle related financial transactions. This ensures that your transactions are accurate, timely, and secure. 

● Communicate With You – We may use the information you provide to contact you regarding your account, services, appointments, or other inquiries. Communications may occur via email, phone call, or text message (SMS), and may include confirmations, reminders, updates about your care, relevant promotional information (where permitted), and important notifications regarding changes to our platform, services, or policies. Message and data rates may apply for SMS communications. You may opt out of SMS messages at any time by following the instructions included in any message or by contacting our customer support team. 

● Fulfill Legal and Regulatory Obligations – We may use your personal data to comply with applicable laws, regulations, or legal processes. This includes reporting to authorities when required, conducting audits, managing disputes, or protecting our rights and those of our users. 

● Coordinate with Pharmacies and Providers – Your personal information may be shared with 

affiliated pharmacies or healthcare providers to ensure that prescriptions, treatments, and other services are accurately delivered and coordinated in a safe and lawful manner. 

● Internal Management and Improvements – We may analyze aggregated, de-identified, or pseudonymized data for internal business purposes. This includes improving our platform, developing new services, conducting research, and enhancing user experience. 

Preservation / Security of Your Data 

We implement reasonable technical and administrative safeguards to protect personal information from unauthorized access, loss, or disclosure. While we strive for security, internet transmissions inherently carry risk, and absolute security cannot be guaranteed. 

Protected Health Information (PHI) 

With your consent, sensitive information may be collected in accordance with applicable laws. While we are not considered a “covered entity” under HIPAA, we may act as a “business associate” in certain circumstances, subjecting PHI to relevant provisions. 

Device Data Collection 

Automated data from your device, such as operating system, device type, and geo-location, may be collected depending on your device settings and permissions. 

Third-Party Links 

Our website may contain links to third-party websites and services, which are not affiliated with us. We are not responsible for their privacy practices. Review their terms of use and privacy policies before engaging. 

Data Subject Rights and Options 

Depending on applicable laws, you may have rights to access, correct, or delete your personal information. You may also request limits on sharing and choose confidential communication methods. You have the right to file complaints without fear of retaliation. 

State-Specific Opt-Out Rights 

Residents of certain states may have additional rights regarding the collection, use, and sharing of their personal information. These include the ability to opt out of the sale, sharing, or processing of personal information for certain purposes: 

● California – Right to opt out of the sale or sharing of personal information. 

● Nevada – Right to opt out of the sale of personal information. 

● Virginia – Right to opt out of processing personal data for targeted advertising and profiling. 

● Connecticut – Right to opt out of the sale of personal information. 

● Colorado – Right to opt out of targeted advertising and profiling. 

● Utah – Right to opt out of the sale of personal information. 

● Maine – Rights related to the sale of personal information by Internet Service Providers. 

To exercise your state-specific rights, please contact us at MEDsupport@fit-familia.com or use the online form at fitfamiliameds.com You may be required to provide sufficient information to verify your identity and residency. We will respond in accordance with the applicable legal timeframes. 

Security 

We employ industry-standard encryption and regularly evaluate security measures to protect your data. No system is completely secure; transmission of data is at your own risk. 

Order Acceptance and Fulfillment 

Receipt of an order does not constitute automatic acceptance. Orders may be clarified or canceled if incomplete. Orders not dispatched within 30 days of full completion will be canceled with notification. Our services are not intended for resellers or wholesalers. 

Amendments to Privacy Policy 

This Privacy Policy may be updated periodically to reflect operational, legal, or regulatory changes. Users are encouraged to review it regularly. 

Your Rights Regarding Health Information 

● Access Your Records – You have the right to request copies of your health records and other information we maintain about you. This allows you to review the details of your care, verify the accuracy of information, and make informed decisions regarding your treatment. Requests can be submitted in writing, and we will provide your records in the format requested whenever feasible, in accordance with applicable law. 

● Correct or Amend Records – If you believe any information in your health records is inaccurate or incomplete, you have the right to request corrections or amendments. We will review your request and, if appropriate, update your records to ensure they reflect accurate and complete information. Any denials will be provided in writing with an explanation of your rights to submit a statement of disagreement. 

● Confidential Communication – You may request that we communicate with you using alternative methods or at alternative locations to maintain your privacy. For example, you can request that we send communications to a different email address, phone number, or mailing address. We will accommodate reasonable requests to ensure that your personal health information is handled confidentially. 

● Limit Information Sharing – You have the right to request restrictions on the use or disclosure of your health information. This includes asking us not to share certain information with health plans, providers, or other entities for treatment, payment, or operational purposes, to the extent permitted by law. While we will make reasonable efforts to honor your requests, please note that certain legal or regulatory obligations may prevent us from fully restricting some disclosures. 

● File a Complaint – If you believe your rights have been violated or that your health information

has been used or disclosed improperly, you may file a complaint with us without fear of retaliation. Complaints can be submitted via email, mail, or phone using the contact information provided in this policy. You also have the right to file a complaint with the U.S. Department of Health and Human Services. For more information visit www.hhs.gov/ocr/privacy/hipaa/complaints. We are committed to addressing complaints promptly and ensuring your rights are protected. 

How We Use or Share Health Information 

● Treatment – We may use and share your health information with other healthcare professionals involved in your care, including your providers and affiliated pharmacies. For example, if your provider prescribes medication, relevant information may be shared with the pharmacy to ensure safe and accurate dispensing. This ensures that your care is consistent, coordinated, and tailored to your individual health needs. 

● Running Our Organization – We may use your health information internally to manage and operate our clinical services, improve the quality of clinical care provided to you, and communicate with you regarding your care or administrative matters. This includes using information to enhance clinical processes, improve patient experiences, and provide reminders or notifications about services. 

● Billing and Payment – Your health information may be used or shared with health plans, pharmacies, or other entities for payment purposes. Any disclosure of health information for payment purposes is done in compliance with applicable laws and safeguards your privacy to the extent permitted by law. 

● Other Permitted or Required Uses – We may also use or disclose your health information when required or allowed by law, such as for public health reporting, law enforcement, legal proceedings, or to prevent harm. Any such use is strictly controlled and limited to what is legally permissible. 

Responsibilities 

We are legally required to protect your health information. Breach notifications will be issued if your data is compromised. Sharing will not occur outside this policy without your written permission. 

Contact Details 

For questions, additional information, or complaints: 

Email: MEDsupport@fit-familia.com 

Company Address: 1716 8th avenue North, Great Falls, MT 59401

Pharmacy Partner: 

Absolute Pharmacy
16011 N Nebraska Ave #103, Lutz, FL 33549
Phone: (614) 228-2796
Email: info@absoluterx.com

Vios Pharmacy
31035 Schoolcraft Rd, Livonia, MI 48150
Phone: (877) 790-1040
Email: info@viospharmacy.com

Agreement / Acknowledgment 

By using our site, platform, and services, you consent to this Privacy Policy and acknowledge adherence to the privacy policies of any affiliated Pharmacies, Medical Groups, or Providers. This policy is incorporated by reference into our Terms & Conditions.